<\/p>\n

IFS M\u00dc\u015eTER\u0130 K\u00d6Y\u00dc<\/strong><\/p>\n

Moment of Service\u2122\u2019te benzersiz g\u00fc\u00e7l\u00fc i\u00e7g\u00f6r\u00fcler<\/strong><\/p>\n

IFS, m\u00fc\u015fterilerin ola\u011fan\u00fcst\u00fc hizmet anlar\u0131 sunmak i\u00e7in m\u00fc\u015fterilerini, \u00e7al\u0131\u015fanlar\u0131n\u0131 ve varl\u0131klar\u0131n\u0131 d\u00fczenlemelerine olanak tan\u0131r.\u00a0Bu hizmet anlar\u0131n\u0131n ger\u00e7ekten ola\u011fan\u00fcst\u00fc olmas\u0131n\u0131 ve m\u00fc\u015fteri beklentilerini kar\u015f\u0131lamas\u0131n\u0131 sa\u011flamak i\u00e7in geri bildirim \u00e7ok \u00f6nemlidir.<\/strong><\/p>\n

Ancak d\u00fcnya, bir m\u00fc\u015fteri anketleri okyanusunda bo\u011fuluyor ve bu da \u015firketin geri bildirim programlar\u0131n\u0131n h\u0131zla batmas\u0131na neden oluyor.\u00a0Eskiden %36 oran\u0131nda yan\u0131t alabilen bir i\u015fletme, \u015fimdi %6 oran\u0131nda yan\u0131t ald\u0131\u011f\u0131 i\u00e7in \u015fansl\u0131.<\/p>\n

IFS Customerville, insanlar\u0131n do\u011fal olarak nas\u0131l payla\u015ft\u0131\u011f\u0131n\u0131 ve geri bildirime nas\u0131l yan\u0131t verdi\u011fini taklit etmek i\u00e7in teknolojiyi sanat ve davran\u0131\u015f bilimleriyle harmanlayarak t\u00fcm m\u00fc\u015fteri yolculu\u011fu boyunca geri bildirimi ve dinlemeyi y\u00fckseltir.\u00a0Bu, %600\u2019e kadar daha y\u00fcksek yan\u0131t oranlar\u0131 sa\u011flayabilir; bu da do\u011frudan i\u015finizle ilgili, do\u011fru zamanda do\u011fru ki\u015filere %600 daha do\u011fru i\u00e7 g\u00f6r\u00fcler anlam\u0131na gelir.<\/p>\n

\u0130\u015f liderleri, \u00fcr\u00fcn ve hizmet tasar\u0131m\u0131n\u0131 ak\u0131ll\u0131 bir \u015fekilde geli\u015ftirmelerine, s\u00fcre\u00e7lerde verimlili\u011fi art\u0131rmalar\u0131na ve \u00f6nemli \u015fekillerde yenilik yapmalar\u0131na olanak tan\u0131yan eyleme ge\u00e7irilebilir i\u00e7 g\u00f6r\u00fcler al\u0131r.\u00a0Ancak hepsinden \u00f6nemlisi, bu i\u00e7 g\u00f6r\u00fcler, bir i\u015fletmenin en \u00f6nemli oldu\u011fu anda, yani hizmet an\u0131nda teslimat yapmas\u0131n\u0131 sa\u011flar.<\/p>\n

Tarih: 18 January 2022<\/p>\n<\/p>\n

\n
\u00a0<\/div>\n<\/figure>\n
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